DO I NEED ENTRY TICKETS IF I HAVE BOOKED AN AREA ?
The price of entry is included in the price of all Sunset Lounge Area, Beds, Pool Bed, Table, Cabana and Sofa bookings.
CAN I ADD GUESTS TO MY RESERVATION?
The bed/table you reserve is for a maximum number of people. No extra guests will be allowed to join the reservation. Therefore, you will have to reserve for the number of guests attending.
CAN I BRING LUGGAGE INTO THE DAY CLUB?
We do not store any luggage, large bags or bike helmets at the venue or at any of our venues, so they will not be permitted inside.
ARE CHILDREN ALLOWED IN THE DAY CLUB?
Under 18s are NOT permitted into the venue.
IF IT RAINS WILL I BE ISSUED WITH A REFUND?
We have a no refund policy. However, if the day club closes due to extreme weather, you will be offered to change the date of your booking (subject to availability). Please note that bookings must be changed before 12PM. Please contact us on 0034 971 80 32 60.
WILL I BE PROVIDED WITH TOWELS?
Guests will be provided with towels for use on the day. For any extra towels, you will be asked to pay a 10€ deposit. When paying your deposit, your waiter will issue you with a token. On returning the token and towel to your waiter before leaving, your deposit will be returned.
ARE THERE LOCKERS FOR ME TO USE?
There are lockers within the day club for guests to use and cost €10 for the day with a complimentary phone charger inside. Please ask your Hostess on the day to show you where these are located.
CAN WE BRING FOOD AND DRINK INTO THE DAY CLUB?
Food and drink (including water) purchased elsewhere may not be consumed inside the day club, this also includes food and drink from the THB Ocean Beach Hotel. If you have any dietary requirements you will need to contact the day club in advance so we can look at accommodating your request.
WHEN DO I PAY THE OUTSTANDING BALANCE ON MY BOOKING?
Your waiter upon arrival at your bed will charge this on the day. This can be paid by either card or cash on the day. The outstanding amount of the booking can also be paid up to 72 hours before the date the bed/table is reserved, however any additional spends over the minimum spend will need to be paid on the day to your waiter by cash or credit/debit card.
DO I NEED TO USE THE SAME CARD THAT WAS USED TO PAY THE DEPOSIT TO PAY THE OUTSTANDING AMOUNT?
This is not necessary. You will be able to pay using a different card or in cash on the day.
CAN I BUY VIP WRISTBANDS?
No. Only guests with VIP Bed bookings will be provided with VIP wristbands.
WHERE CAN I SEND MY C.V?
You can upload it directly to our Recruitment page.
IS THERE A DRESS CODE?
O Beach reserves the right to refuse admission for unsuitable attire which includes; body paint, fancy dress, novelty shoes hen/stag accessories (including veils, sashes & matching t-shirts ). Props including inflatables are strictly prohibited.
Please ensure you are wearing suitable attire when arriving and departing the venue.
Sporting team tops are strictly prohibited. To bathe in the pool we do enforce you wear proper bathing attire, you may not enter the pool fully clothed. Please note that topless bathing is not permitted in the venue.
ARE UMBRELLAS GUARANTEED WITH ALL BEDS?
Umbrellas are not guaranteed in the Sunset Lounge Area. All other Beds and Tables do have umbrellas subject to weather conditions.
CAN YOU EXPLAIN WHAT THE COVER CHARGE / MIN SPEND MEANS
Beds are made up of a Minimum Spend plus a cover charge. The minimum spend means the minimum amount of money you need to spend on that day to secure the bed. This can be spent on food and drink of your choice, or a drinks package. The cover charge is what you pay to hire the bed for the day. The deposit amount you pay to secure the bed is deducted from the total cost of the booking, so you just need to pay the remainder of your balance on the day.
So for example, if the bed has a 100€ cover charge and 600€ minimum spend, the total cost of the bed is 700€ and you receive 600€ back to spend on food and drink of your choice.
(Excluding any Ibiza Spray Event which has a Champagne package included in the price that cannot be altered.)
CAN YOU TELL ME HOW MUCH THE PRICE IS IN A CURRENCY OTHER THAN EURO?
Unfortunately we are unable to advise you what the exact amount would be in GBP, as we charge in our local currency the Euro. This conversion rate would be determined by your bank. However I can suggest looking at www.xe.com as a guide only to view the latest rates.
I HAVE BOOKED WITH THB OCEAN BEACH HOTEL DO I GET ANY PRIVILEGES?
Guests staying at the THB Ocean Beach Hotel who have booked via www.obeachibiza.com only, will receive entry Monday to Sunday. Guests are also entitled to free cover charge off their first Minimum Spend bed booking (lowest priced bed in the cart, excluding loungers). One ‘free cover charge’ is given per room booked during your stay. Upon completing your booking you will be sent a discount code and told by our Reservations Team what you are entitled to. You will then be asked to book online using this code which will automatically remove the cover charge. For this to be applicable, you will need to book and remove the cover charge before the day of the booking. To redeem your coupon code please contact firstname.lastname@example.org
Guests booking directly via O Beach Ibiza Website and THB staying at Naeco & Los Molinos will receive FREE entry Monday to Sunday.
By booking your stay at THB Ocean Beach Hotel through a third party, you will be offered FREE entry Monday to Saturday, and 50% off the entry price on Sundays.
When booking your stay at Naeco & Los Molinos through a third party, you will be entitled to 50% off the entry price Monday to Saturday, and the full price will be charged on Sundays.
*Direct hotel bookings must arrive before 5pm and third party hotel bookings must arrive before 3pm. We advise clients to come down as soon as possible to avoid disappointment.
IS THE BED NUMBER WE HAVE CHOSEN GUARANTEED TO BE THE BED WE HAVE ON THE DAY?
Usually yes, but in very extreme circumstances we may change your specific bed to another bed or table.
DO YOU HAVE AN ATM MACHINE?
Yes, we do have an ATM Machine located in our restaurant area in the venue.
DO YOU PROVIDE FREE WIFI WITHIN THE VENUE?
Yes free Wi-Fi is provided within the venue, so please post away on your Social Media!
DO I NEED A TICKET OR NEED TO PAY ENTRY TO ACCESS THE RESTAURANT?
No, you will be able to book a table in the restaurant directly via our website. Please note this should be booked through our website in advance.
Restaurant bookings at O Beach are based on a minimum spend agreement plus deposit agreement. Reservations include a minimum spend of 50€ per person and to secure this we require a non refundable deposit of 25€.
This will include entry into the venue AFTER the restaurant reservation.
CAN WE CONTACT THE BOUTIQUE DIRECT?
Yes you can email the Boutique Manager on email@example.com
ARE THERE ANY FREE SEATING AREAS AVAILABLE WITHIN THE VENUE?
The venue has a limited amount of seating/tables around the bar, but this is not guaranteed. We always advise to book a bed or table where possible to avoid disappointment.
IS IT POSSIBLE TO LEAVE AND RE ENTER THE DAY CLUB?
It is NOT permitted to leave and re enter. You will be charged the full door/entry price if you leave and wish to return.
WE HAVE BOOKED A BED FOR IBIZA SPRAY. CAN WE CHANGE THE CHAMPAGNE PACKAGE TO SPIRITS?
Unfortunately for the Ibiza Spray events the Champagne Packages cannot be altered or changed. You can however buy additional drinks from our normal menu in addition to your package on the day.
However all VIP reservations have the option of an alternative- minimum spend, for their bed or table at higher cost. Please contact firstname.lastname@example.org to arrange this.
DO YOU HAVE EVENTS EVERY DAY?
Yes, we have Events and DJ’s on every day we are open this summer with special entertainments for selected parties. You can view our 2023 Events Calendar at www.obeachibiza.com/events-calendar
WILL WE GET WET?
We do warn guests that when you are around the Pool edge we have circular water jets on the floor that are set off periodically. To be on the safe side we advise guests to put any valuables in the lockers available.
WILL MY PHOTOGRAPH BE TAKEN?
By entering the venue as per our terms and conditions you give consent to being photographed or filmed on the premises. We do have our own photographers and videographers present for some events, but not all. You can find selected photographs taken online on our Facebook page at www.facebook.com/obeachibiza These are usually uploaded within a week after the event.
CAN I BRING MY CAMERA INTO THE DAY CLUB?
You may bring your small personal camera into the venue unless this is a Big Lens, SLR Camera or Selfies sticks as they are not permitted. Unauthorised video cameras are not permitted at any time. If you wish to record inside the Day Club or use a camera like described, please contact our team at least a week in advance at email@example.com to see if this is possible.
WHAT IS THE OPTIONAL SERVICE CHARGE?
At O Beach Ibiza we add an optional 10% service charge onto all final bills which is gratuity. If you would like this removed, please speak to your Waiter/Waitress on the day.
CAN I CHOOSE WHICH SUNSET LOUNGE AREA WE HAVE?
Unfortunately you are unable to choose the specific location of any Lounge booked. The lounge area for the group is allocated on arrival by the Host/Hostess team. If you have booked a lounge area for more than one guest, we advise arriving early in order to be allocated together.
WHERE CAN I SUNBATHE?
If you are looking to sunbathe then we recommend booking a bed suitable for this as we do not allow guests to lay down on the grass or around the Pool area. This is only permitted with a bed booking.
WE HAVE A BOOKING WITH YOU AND WILL BE CELEBRATING A BIRTHDAY/ SPECIAL OCCASION IS THERE ANYTHING SPECIAL YOU CAN DO FOR US?
Yes we offer a selection of Celebration Packages and Drinks Packages which can include special bottle presentations.
Please note that the Celebration Packages, can be booked online directly through our website providing you have a reservation with us.
For further information please contact firstname.lastname@example.org
WHAT ARE THE OPENING TIMES?
• 13.00h – 22.00h
HIGH SEASON/SPECIAL EVENTS
• 13.00h – 23.00h
*Times open to change at the discretion of management.
RESTAURANT OPENING TIMES• 13.00h to 21.00h (Everyday)
O LOUNGE TIMES
• 11.00h until 02.00h (Everyday)
*Times open to change at discretion of management.
HOW CAN I PAY FOR MY REMAINING BALANCE ?
Clients can pay for the remaining balance on the day of their booking directly with their waiter; alternatively clients can pay for the remaining balance via a payment link sent from the reservations team.
We wish to make it clear that we NEVER request bank account details or other any other financial information from our clients . O Beach Ibiza does not accept any payment via bank transfer or over the telephone for security reasons